2-Year Warranty & Lifetime Technical Support

All JR AIR TOOLS air hydraulic jacks are covered by a 2-year limited warranty. Whether you own our 35/25 Ton Air Hydraulic Jack, 80/40 Ton Heavy-Duty Truck Jack, low-profile air over hydraulic jack, or any other model in our lineup — your equipment is backed by our professional support team from day one.

Every JR AIR TOOLS jack is tested before shipping to ensure reliable performance, safe operation, and long service life. If you experience any product quality issue or manufacturer-related problem, contact us as soon as possible and we will take care of it.

How to Reach Us

You can Contact our support team through any of the following:

• 💬 Online chat with our support agent
• 📞 Phone call
• 📧 Email
• 📸 Upload photos or a short video of the issue

Once we receive your information, our in-house mechanical engineers will review the problem and provide fast technical support.

Our team will:

• ✔ Identify the root cause of the issue
• ✔ Provide a clear solution
• ✔ Advise whether repair or parts replacement is needed
• ✔ Guide you step by step if repair is required

Free Replacement Parts During Warranty

During the 2-year warranty period, JR AIR TOOLS provides genuine replacement parts at no cost for confirmed manufacturer defects.

This includes parts such as:

• O-rings (FFKM — premium grade)
• Seals
• Air valve components
• Hydraulic-related service parts

Our goal is to keep your air over hydraulic jack working properly — without hidden fees, unnecessary delays, or complicated repair procedures.

Lifetime Technical Guidance

Even after the 2-year warranty period ends, JR AIR TOOLS continues to support you with lifetime technical guidance at no charge.

Our experts can help you:

• 🔧 Rebuild worn components
• 🛠️ Perform preventive maintenance
• ⚙️ Extend the service life of your hydraulic jack
• 📘 Learn step-by-step how to repair your own jack

Whether you need us to handle the repair guidance directly, or you want to learn how to do it yourself, JR AIR TOOLS will make sure you are never left without support.

Shipping Damage

If your jack arrives damaged during transportation, contact us immediately and provide clear photos of:

• The outer packaging
• The pallet or crate
• The damaged area on the product

Shipping damage is handled separately from manufacturer warranty claims, but we will assist you with the claim process and work to find the fastest possible solution.

Our Promise

JR AIR TOOLS is committed to supporting professional truck repair shops, fleet maintenance businesses, tire shops, mobile mechanics, and heavy-duty service centers with durable, repairable, and long-lasting commercial air hydraulic jacks.

When you buy from JR AIR TOOLS, you are not only buying a jack — you are getting long-term product support from a team that understands hydraulic tools and heavy-duty truck repair at the professional level.

→ Contact our support team  |  → Shop 35/25 Ton Jack  |  → Shop 80/40 Ton Jack